Privacy Policy

Carrillo Roofing LLC (“we,” “us,” or “our”) respects your privacy. This policy describes how we collect, use, and protect personal information when you use our website, call us, submit a form, or communicate with us by phone, email, or text message.

Information we collect

We may collect your name, phone number, email address, property address or city, project details, photos you send us, and communications you have with our team. We collect this information when you fill out a quote form, call or text us, email us, or interact with our customer relationship tools.

How we use your information

We use your information to respond to inquiries, provide estimates, schedule inspections and work, coordinate roofing services, send project updates, process warranties where applicable, and improve our customer service. We may use email, phone calls, and text messages for these purposes when you have provided appropriate consent or when permitted by law.

Text messaging (SMS) program

Program purpose. If you opt in on our website contact or quote form, you may choose separate consent for:

• Service updates — quotes, scheduling, job updates, billing or warranty questions, and customer service.
• Promotional messages — offers, seasonal reminders, and company news (only if you check that optional box).

Opt-in is collected only through optional checkboxes on our website. We do not enroll customers in SMS programs via paper forms or other offline sign-up methods.

Message frequency. Message frequency varies depending on your project and communications with us.

Rates. Message and data rates may apply. Contact your wireless carrier for details.

Opt out. You can cancel SMS messages at any time by replying STOP to any message from us. After you send STOP, we may send one confirmation text. You may still receive non-SMS communications (such as phone calls or email) as allowed by law and our SMS Terms.

Help. For help with text messages, reply HELP or contact us at (805) 732-1233 or info@carrilloroofing.com.

Mobile numbers. We do not sell, rent, or share your mobile phone number with third parties for their own SMS marketing purposes. We may use service providers (such as CRM, scheduling, or messaging platforms) to deliver messages on our behalf; those providers are permitted to use your information only to provide services to us.

Consent. Consent to receive marketing or promotional texts is not a condition of purchasing any goods or services. You may withdraw consent as described above.

Sharing of information

We may share information with subcontractors or suppliers only as needed to perform your roofing work, with payment or warranty partners as needed, and with technology vendors who help us operate our business (including CRM and messaging tools), subject to confidentiality obligations. We do not sell personal information for monetary consideration.

California residents

California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, or correct personal information, and to opt out of certain sharing. To make a request, contact us at info@carrilloroofing.com or (805) 732-1233. We will not discriminate against you for exercising your rights.

Security & retention

We use reasonable measures to protect personal information. We retain information as long as needed for business, legal, and warranty purposes, then delete or de-identify it where practicable.

Contact

Carrillo Roofing LLC
1300 E Pleasant Valley Rd, Spc 81
Oxnard, CA 93033
Phone: (805) 732-1233
Email: info@carrilloroofing.com